ICT Senior Project Manager - Workday

UK-London, Edinburgh and Manchester
Corporate Services
Salary Details
Job Type
Full or Part Time – Permanent (including flexible working arrangements)
Job Level
Contract Duration
Closing Date

Team Overview

Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio. We also oversee the universal postal service, look after the airwaves used by wireless devices, and also help to make sure people don’t get scammed and are protected from bad practices. We have recently taken on the regulation of video-sharing platforms, and we are preparing for a role in protecting people from online harms. Protecting consumers is at the heart of what we do.

Our culture is clear - we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom. We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.


The ICT Senior Project Manager is a key interface with the Business, who provides end to end management of multiple technical and business related ICT projects that are based on the Workday platform.  In this role you will build and leverage strong relationships with the prime ICT outsourcing partner and third party suppliers to manage and successfully deliver controlled projects into the organisation, ensuring that key business outcomes are achieved. 


You will lead delivery of a portfolio of projects to support our Finance and People (HR) teams in their Business and workforce management activities.  As we move to a more agile delivery approach, the portfolio will be blend of large and small projects which will be delivered alongside ongoing change requests. You will lead an end to end value stream, or product portfolio, and bring together a virtual team comprising Business Owners (product manager), Business Analysts (product owner), DevOps team (scrum master) and service management colleagues.


You will develop and present a business case, prioritised within the overall portfolio and pipeline of projects, deliver all phases of the project while remaining focused on the expected business benefits and outcomes.   


You will ensure that all project elements are considered including those beyond the technical delivery aspects e.g. commercial or legal considerations, user adoption, training and business transformation.


Experience of delivering a broad range of Workday modules is required.

Purpose of the Role

Ofcom’s ICT has implemented a partnering strategy to deliver its services by outsourcing a number of activities, specifically around the technical support and operations. Ofcom retains the overall management and accountability for Ofcom ICT services and works collaboratively with its partners to deliver as a single ICT team to the Ofcom business.   


The outsourcing strategy is driven by value for money, skills and know-how to deliver excellent user experience and maintain high levels of customer satisfaction.  


This role sits within the ICT Programme Delivery team who are responsible for: 


  • Delivery of Programmes and Projects 
  • Administration of Programme delivery 
  • Progress, pipeline and demand management of all ICT projects

Requirements of the Role

Ofcom ICT Project Delivery team has aligned key skills required for this role to the industry standard Skills Framework for the Information Age (SFIA) V7. It is assumed that candidates are competent in all skill levels lower than the ones defined for this role.


Knowledge and experience of delivering a broad range of Workday modules is required.


The Senior ICT Project Manager is accountable and responsible for aspects of the following key service process:


Business Change Implementation: SFIA Code: PGMG; SFIA Level 6

  • Plans, directs, and co-ordinates activities to manage and implement a programme from contract /proposal initiation to final operational stage including the transition into “business-as-usual”; plans, schedules, monitors, and reports on activities related to the programme.
  • Ensures that programmes are managed to realise business benefits and that programme management is informed by an awareness of current technical developments.


Business Change Implementation: SFIA Code: PRMG; SFIA Level 6

  • Takes full responsibility for the definition, documentation and successful completion of complex projects (typically with significant business, political, or high-profile impact, and high-risk dependencies).
  • Adopts and adapts project management methods and tools, selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches.
  • Ensures that effective project control, change control, risk management and testing processes are maintained.
  • Monitors and controls resources, revenue and capital costs against the project budget and manages expectations of all project stakeholders.


Business Change Management: SFIA Code BENM; SFIA Level 5

  • Identifies specific measures and mechanisms by which benefits can be measured, and plans to activate these mechanisms at the required time.
  • Monitors benefits against what was predicted in the business case and ensures that all participants are informed and involved throughout the change programme and fully prepared to exploit the new operational business environment once it is in place.
  • Supports operational managers to ensure that all plans, work packages and deliverables are aligned to the expected benefits and leads activities required in the realisation of the benefits of each part of the change programme.


Systems Development: SFIA Code DLMG: SFIA Level 5

  • Defines systems development projects which support the organisation's objectives and plans. Selects, adopts and adapts appropriate systems development methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
  • Ensures that senior management is both aware of and able to provide the required resources.
  • Facilitates availability and optimum utilisation of resources.
  • Monitors and reports on the progress of development projects, ensuring that projects are carried out in accordance with agreed architectures, standards, methods and procedures (including secure software development).
  • Develops road maps to communicate future development activity.


Skills Management: SFIA Code ETMG: SFIA Level 5

  • Manages the provision of learning and development, ensuring optimum use of resources.
  • Maintains, publicises and promotes catalogue of learning and development activities.
  • Ensures that courses are up to date and accredited (when required).
  • Arranges facilities and schedules with learning and development providers as appropriate.


People Management: SFIA Code PEMT; SFIA Level 4

  • Supervises individuals and teams. Allocates routine tasks and/or project work.
  • Provides direction, support and guidance as necessary, in line with individuals’ skills and abilities.
  • Monitors progress against agreed quality and performance criteria.
  • Acts to facilitate effective working relationships between team members


Stakeholder Management: SFIA Code RLMT; SFIA Level 6

  • Leads the development of comprehensive stakeholder management strategies and plans.
  • Builds long-term, strategic relationships with senior stakeholders (internal and external).
  • Facilitates the engagement of stakeholders and delivery of services and change projects, acting as a single point of contact for senior stakeholders, facilitating relationships between them.
  • Negotiates to ensure that stakeholders understand and agree what will meet their needs, and that appropriate agreements are defined.
  • Oversees monitoring of relationships including lessons learned and appropriate feedback.
  • Leads actions to improve relations and open communications with and between stakeholders.

Skills, knowledge and experience

  • Experience of managing projects on behalf of the Customer, rather than the development / supplier organisation
  • Experience of Waterfall and Agile delivery
  • Experience of managing suppliers, ICT and business resources in the delivery of ICT projects 
  • Experience of implementing Cloud and SaaS solutions
  • Experience of some of the follow systems would be an advantage:
    • Office 365 (all applications)
    • ERP systems
    • Salesforce
    • Spectrum Management Systems – SMS  
    • Enterprise Infrastructure & Security
    • AI and Data Analytics
    • Project & Portfolio Management systems  


A demonstrable interest in IT and project management is required.

The following training is desirable:

  • Training in an IT, Computer Science, or related Engineering discipline
  • PRINCE 2 Practitioner, MSP, APMP or equivalent 
  • Agile Scrum Master or other relevant Agile training
  • ITIL v3 Foundation


ll competencies at Principle Level are applicable, as defined by Ofcom HR on the Loop.  Particular focus is given to the following ones:


Planning, Project & Programme Management

  • Takes responsibility for delivery to time, quality and cost across a range of projects/programme, setting direction for the scope of the work
  • Takes account of strategic priorities when identifying requirements and negotiating for resources
  • Ensures consistency in approach across different projects, programmes and/or work areas
  • Manages the governance process smoothly at critical points in the project lifecycle
  • Manages and resolves risks, reporting or escalating when necessary
  • Ensures the project/programme delivers objectives consistent with Ofcom’s strategy


Relationship Management

  • Manages certain aspects of external relationships, acting as an ambassador for Ofcom
  • Demonstrates understanding of the issues facing key players, seeking to address these whilst managing expectations


  • Ensures quality control of written material in terms of content and format, overseeing final edits
  • Influences through others, gaining wider buy-in to decisions


Problem Solving & Analysis

  • Shows an awareness of issues of precedent to make informed decisions
  • Clarifies options in complex situations to determine the optimal course of action


Knowledge & Expertise

  • Acts as an expert or thought-leader in own specialism, providing professional advice and guidance internally and/or externally
  • Demonstrates and shares understanding of a wide range of aspects of the specialism, both current and leading edge
  • Contributes to the design, development or advancement of the specialism

Further Information

Diversity and Inclusion

Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly “make communications work for everyone”. Here at Ofcom, our vision is to ensure people are part of an environment when they can truly strive and be themselves, therefore we aim to recruit from the widest pool of candidates possible – irrespective of social background, ethnicity, sexual orientation, gender or disability. We are an organisation that strives to be truly representative of the whole of the UK and our aim is to be an employer of choice for everyone.

We champion flexible working and so wherever possible we support flexible working patterns including job shares.

As a Disability Confident employer, we guarantee to interview disabled applicants who meets the minimum selection criteria of the role as outlined in the job specification, if applicants would like to be considered under this scheme. We pride ourselves on ensuring all candidates are treated fairly throughout the application and selection process including making our process as accessible as possible. You can find more information on the scheme here. https://www.ofcom.org.uk/about-ofcom/jobs/disability-confident-scheme

Should you require any adjustments to be made, please do contact us directly at ofcomresourcing@omnirms.com


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