Senior Associate Network Resilience

UK-London or Manchester
Networks and Communication
Salary Details
60000 - 70000
Job Type
Full or Part Time – Permanent (including flexible working arrangements)
Job Level
Senior Associate
Closing Date

Team Overview

Ofcom is the regulator for the communications services that we use and rely on each day.

We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

We also oversee the universal postal service, look after the airwaves used by wireless devices, and also help to make sure people don’t get scammed and are protected from bad practices.

We have recently taken on the regulation of video-sharing platforms, and we are preparing for a role in protecting people from online harms. Protecting consumers is at the heart of what we do.

Our culture is clear - we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.

We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.

Purpose of the Role

The focus of this role is to establish & assess compliance to architecture & design ‘best practice’ guidance for telecommunications network infrastructure & service providers. A mix of pro-active and re-active (incident) assessment will require a fairly broad technical understanding across: fixed, mobile, voice/VoIP/IMS, and IP/MPLS/transport networks & services. The role includes keeping up to date with new technology evolution & real implementations to update guidance for communications providers and assess whether they have built their networks & services in a robust, reliable, and secure way.

Requirements of the Role

  • The role will involve working with communications providers proactively as well as engaging with them following significant network/service failures to diagnose & assess whether they have fallen short in meeting architecture/design good practices.
    • Where CPs do fall short, the role will work with Enforcement colleagues to determine whether informal or formal enforcement routes are appropriate. Where formal enforcement is necessary, the role will provide support to the Enforcement and Legal teams in Ofcom.
  • Support the development, roll out, management and progress monitoring of a programme covering the adoption of enhanced network resilience & service availability guidelines and a complementary assurance programme across the Communications Provider community. This will include supporting development of “best practice” guidelines, establishing network and service availability targets, incident reporting thresholds and processes, developing and drafting compliance guidance, and carrying out and/or managing resilience assessments.
  • Support the optimisation/automation of a compliance monitoring regime to improve resource effectiveness and to provide additional insights and trends of availability incidents occurring in UK networks.
  • Contribute to the production of reports for the SOS (Secretary of State) on resilience compliance/performance levels across the sector
  • Work with Communications Providers, Government, and other relevant agencies, to ensure policy goals are aligned and effectively coordinated
  • Work with other regulators around the globe
  • Work with HMG (primarily DCMS, but also NCSC, Cabinet Office, Home Office)
  • Work with other Telecoms Industry bodies like NICC, EC-RRG, UKNOF, etc
  • Provide network/service architecture/design/resilience technical expertise across Ofcom policy areas. Depending on skills and background, there will be many other opportunities to add value across Ofcom.



Skills, knowledge and experience

Whilst some telecoms technologies are long established, new & innovative technologies continue to emerge. The way these new technologies are configured & managed also continues to evolve to match the increasing consumer demand for broadband capacity and a better quality of experience. These include the rollout of fibre & other gigabit-capable technologies, wireless access networks (both 3GPP & non-3GPP-based), transition from PSTN to VoBB/VoLTE/VoNR and other IP telephony services, evolution of network functions to virtualised cloud-native architectures, and a wide range of software defined/controlled & automated network elements.


  • A comprehensive understanding of the technical design and operation of fixed and mobile telecoms networks and services, including how the technical architecture and operation of networks affects their delivery
  • Good understanding of Telecoms Network Service architecture & design of current and emerging technologies including several of these: software defined networks, migration to Cloud-native Virtual Network Functions, 4G & 5G, IMS/SIP, VoLTE/NR, fixed-BB, VoBB, Signalling & VoIP IP Interconnects, content delivery networks, etc
  • Good understanding of the internet suite of protocols, networking, routing, Internet peering practices, DNS
  • Good understanding of IP/MPLS, MPLS VPNs, QoS/prioritisation principles, transmission technologies
  • Good understanding of diagnosing network/service failures and assessing network service designs to determine if the design is fundamentally flawed.
  • Good understanding of the factors impacting on the quality of experience and reliability of fixed and/or mobile services
  • Experience with evaluating technical vulnerabilities and identifying reasonable and appropriate control measures
  • Experience of building and maintaining strong and effective stakeholder relationships and building consensus among colleagues from own and other organisations
  • Maintaining an ongoing awareness and understanding of emerging telecoms technologies, including via: ongoing training, industry liaison & participation in industry bodies, and identifying, commissioning, and managing specific external technical research projects
  • Excellent communication skills, including clear and effective presentation skills to both internal and external audiences
  • Experience across network resilience management domains in a telecommunications or related context (strategy; governance and risk management; response, recovery and resumption of services; situational awareness; testing)



  • Preferably educated to degree level (or equivalent)
  • Relevant professional qualifications



  • Worked in a communications provider or a technology-based consultancy for a number of years
  • Experience and understanding of developing network deployment plans including architectural choices and how to address resilience
  • Experience of project planning including developing and delivering against plans, managing risks and issues along the way
  • Good experience and solid understanding of the following technical areas:
    • Virtualisation of telecoms networks functions
    • Telecoms signalling systems
    • Supply chain management and vendor contractual arrangements
    • Testing


Further Information

Diversity and Inclusion

Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly “make communications work for everyone”. Here at Ofcom, our vision is to ensure people are part of an environment when they can truly strive and be themselves, therefore we aim to recruit from the widest pool of candidates possible – irrespective of social background, ethnicity, sexual orientation, gender or disability. We are an organisation that strives to be truly representative of the whole of the UK and our aim is to be an employer of choice for everyone.


We champion flexible working and so wherever possible we support flexible working patterns including job shares.

As a Disability Confident employer, we guarantee to interview disabled applicants who meets the minimum selection criteria of the role as outlined in the job specification, if applicants would like to be considered under this scheme. We pride ourselves on ensuring all candidates are treated fairly throughout the application and selection process including making our process as accessible as possible. You can find more information on the scheme here. https://www.ofcom.org.uk/about-ofcom/jobs/disability-confident-scheme

Should you require any adjustments to be made, please do contact us directly at ofcomresourcing@omnirms.com




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