The Communications Consumer Panel ensures the citizen and consumer voice is represented in communications policy development, highlighting the interests of those who may not always be heard by the industry. Our job is to ensure that the sector works for consumers, citizens and micro businesses - and in particular people who may be in a more vulnerable position in society.
The Panel is a statutory body, established under the Communications Act 2003. It is a group of experts appointed by Ofcom with the approval of the Secretary of State, who have substantial knowledge and experience of consumer issues in the electronic communications sector and beyond. The Panel’s remit covers the UK and, by statute, it has members who represent the interests of consumers in Scotland, Wales, Northern Ireland and England.
The Panel’s main role is to challenge and advise Ofcom to ensure that the interests of consumers, including micro businesses, are central to regulatory decisions. We act as a “critical friend” to Ofcom, rather than a campaigning organisation. We proactively influence decisions by making early, robust, high quality interventions to ensure that consumer and citizen interests are at the heart of Ofcom’s thinking throughout. The Panel also provides advice to governments and champions consumers’ interests with industry.
We are looking to appoint a new Member to the Panel, subject to the approval of the Secretary of State, who will also act as a Member of the Advisory Committee on Older and Disabled People (ACOD). ACOD advises Ofcom about the interests and opinions of older and disabled people living in the UK.
To apply to join the Communications Consumer Panel and ACOD you will need to show in your covering letter how you meet the three competencies below: