Policy Officer Apprenticeship

Salary Details
London Living Wage
Job Type
Job Level
Contract Duration
2 years
Closing Date

Team Overview

Are you interested in using problem-solving skills to help people, working alongside cutting edge tech and TV companies, and making sure that businesses treat people fairly?


Ofcom is the regulator for the communications services that we use and rely on each day.

We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio. We help to make sure people don’t get scammed and are protected from bad practices. We also oversee the universal postal service and look after the airwaves used by wireless devices.


If you want to make a difference to people’s lives, and to earn a salary as well as a qualification, then an apprenticeship in policy could be your next step.

Purpose of the Role

What will I do?


Policy-making means solving problems, thinking creatively, and finding smart ways to handle big issues. We want someone to join our team who can ask questions like, “is it fair that some people pay more than others for the same mobile phone deal?” and “can using the internet be harmful, and should more be done to protect people online?”


We don’t just ask questions, we find answers. As the communications regulator, your job at Ofcom will be to help make sure that broadband, phones, TV, radio and post work well for everyone in the UK. This means working in a team to collect evidence, understand problems, and work on smart solutions to help make sure everyone can enjoy the benefits that technology can bring. 


What will I be working on?


Ofcom works in many different areas, some of our projects include:


Diversity and equal opportunities in television: Our research shows people want to watch TV that reflects their lives in an authentic way, showing the UK’s diversity. We work with the broadcasting industry, including the BBC, to increase diversity on and off-screen.


Helping consumers to get better deals: As a result of our research and policy work, businesses like Sky, BT, Three, and Virgin will soon have to send their customers important information about their contracts and what’s on offer, to help them find the best deals. Our policy team work on many projects like this, making sure that people have the information they need to shop around with confidence.


Helping people understand online harms: We are using our research projects to help people understand the harms they may face online. This includes research into people’s understanding of how online platforms use their data, as well as harms that affect children online.


You can learn more about Ofcom here 


What qualifications and experience will I get?


Apprentices who join this scheme undertake a two-year programme building up skills and experience in policy-making, alongside training for a Level 4 Policy Officer Apprenticeship qualification. Personal development is important to us, so alongside formal training, our apprentices receive support and internal training to build skills and grow in their role.

Requirements of the Role

What you need to apply:


We don’t expect you to know about policy making yet, this is knowledge you will gain through the Level 4 Policy Officer Apprenticeship qualification, internal training and day-to-day experience.



Skills, knowledge and experience


We are looking for someone who can show:

  • a commitment to their own learning and personal development
  • problem-solving skills
  • team working skills
  • accuracy and attention to detail
  • strong written and oral communication skills
  • appreciation of and desire to promote Ofcom's values of excellence, agility, empowerment and collaboration


To apply you will need:

  • 5 x GCSEs including English Language and Maths (or level 2 equivalent) at grade C and above (or the new grade 4 and above)
  • Level 3 qualification(s), including at least one of the below:
    • 2 x A-levels at grade D and above; or
    • BTEC Extended Diploma at grade PPP and above; or
    • Level 3 apprenticeship; or
    • Equivalent level 3 qualifications of at least 48 UCAS points.

This opportunity is not open to applicants who have an undergraduate degree. If you have an undergraduate degree and are interested in joining Ofcom, please consider our graduate scheme or other roles advertised.


How to apply


Please upload your CV and a covering letter (up to 500 words) telling us why you are interested. Instead of a covering letter, you can send us a short video (up to two minutes).


If you choose to submit a video, please use www.WeTransfer.com to send it to PolicyApprenticeship@ofcom.org.uk including your name and email address.


On successful review of your online application, you will be invited to take part in an assessment centre in our London office on 17 April 2020.


Successful candidates will begin their apprenticeship in September 2020.


For useful tips on writing your application, see advice on CV and advice on writing a cover letter.

Further Information

If you have any questions about the role, please direct these to PolicyApprenticeship@ofcom.org.uk.


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