The Consumer Policy team is at the heart of Ofcom’s work furthering the interests of consumers. The team is part of Ofcom’s Consumer & External Relations Group, which works to empower and protect consumers. We focus on ensuring:
Policy-making is a vital part of what we do at Ofcom. It involves understanding a problem and designing options and solutions to solve it. We know that great policy-making involves bringing together expertise and different perspectives to get the best result.
We are seeking experienced policy managers to drive the delivery of Ofcom’s consumer policy programme and improve consumer outcomes in communications markets. The successful candidate will work in multi-disciplinary teams with economists, technologists, financial specialists and lawyers to develop policy in the industries we regulate and help make competition work for UK consumers and businesses.
Ofcom’s corporate values are excellence, collaboration, agility and empowerment. These are reflected in the way we work. We are looking for motivated, capable people who can grasp new ideas quickly to produce outputs to the high standard Ofcom strives to meet. We work in teams to identify problems and develop solutions. The candidate will need to be collaborative and comfortable working in an environment where the team’s solutions will be constructively reviewed.
The successful candidate will be the policy lead and/or project manager on one or more projects or workstreams that will have a real, long-term impact on consumers.
Policy leads identify policy problems, scope the analysis needed to answer them and work with their team to deliver improved consumer outcomes. This involves working with internal and external stakeholders.
Project managers develop plans for the delivery of projects including by identifying resources, mapping the timetable, identifying risks, and providing editorial control of the internal documents that support our decisions, and of the documents we publish to set out proposals and decisions.
The successful candidate will also champion consumer interests across Ofcom and contribute to other work supporting Ofcom’s corporate values.
We will be looking for evidence of candidates’ ability to solve problems that have legal, economic and technology dimensions, to explain their thinking effectively to different audiences and to deliver projects.
Planning, project and programme management,
Relationship management, (internal and external)
Communication, (written and oral)
Problem solving and analysis.
To apply for the role, please send a CV and a 500-word covering letter explaining why you want to join us.