• Case Leader - Competition Enforcement

    Salary Details
    Job Type
    Full or Part Time – Permanent (including flexible working arrangements)
    Job Level
    Associate/Senior Associate
    Contract Duration
    Closing Date
  • About the Job

    Ofcom is the independent regulator and competition authority for the UK communications sectors. We regulate TV and radio, fixed line and mobile telecoms, postal services, and the radio spectrum. On 3 April 2017 we became the BBC’s first external regulator.


    The role of Ofcom’s Competition Group is to identify and respond to competition problems in the telecommunications, postal and broadcasting sectors. We intervene with regulation where we think this can make a significant difference to how communications services work for consumers. Enforcement is a critical part of ensuring that this regulation is effective.


    Being part of the Enforcement team within the Competition Group will place you in a unique position to expand your career. The Competition Enforcement team has a varied portfolio of cases, covering a number of different policy areas within Competition Group and other Ofcom groups. This means that you will be part of a team working across all the markets Ofcom oversees and will gain real insights into the companies we regulate.


    What you will be doing

    As a Case Leader, your work will be varied, both in terms of subject matter and the type of projects you will run. Depending on your work profile at any one time, your responsibilities may include:

    • Delivering cases: Working closely with a Case Director, you will build and lead teams made up of a variety of specialists. As a Case Leader, you will be responsible for taking the lead in defining the scope of a project, working alongside your team to identify the right questions and the path to answering them. You will have to manage the outputs of the team, ensuring timely delivery and helping people to deliver their best work.
    • Drafting written outputs: Whatever you are working on, it is likely that there will be a written output, whether internal or external. During the course of an investigation, for example, you may have to produce provisional and final conclusions, as well as internal and external briefings. You will be responsible for creating these outputs, whether by drafting them yourself or by bringing together the work of specialists.
    • Helping to design and run monitoring regimes: An increasing part of our work involves not just enforcing the rules that Ofcom sets but monitoring the conduct of regulated parties to ensure compliance before a matter escalates to investigation. You may be involved in creating new monitoring regimes where Ofcom takes on new responsibilities, or help run established monitoring regimes, such as our Openreach Monitoring Unit.
    • Providing input to policy teams: It is important that the rules that Ofcom puts in place can be appropriately enforced, to ensure that they achieve the intended result. As a Case Leader, you will provide an enforcement perspective to policy teams and also help to keep the Competition Enforcement team abreast of new policy developments.
    • Developing and maintaining effective stakeholder relationships: You will be the point of contact for stakeholders on your cases. You will have to manage stakeholders, adapting your approach as the situation requires. This may mean providing robust challenge to a stakeholder or working collaboratively to secure the most positive outcome possible.

    Some examples of the work led by Case Leaders in the last year include:

    • Openreach Monitoring Unit – in March 2017, BT entered into voluntary commitments to further reform Openreach, making it a distinct company with its own staff, management, purpose and strategy. The Openreach Monitoring Unit was set up to oversee these new arrangements and the Case Leaders were instrumental in developing the strategy for this monitoring regime. The Case Leaders work closely with Openreach and BT to gather and review relevant information to measure compliance and assess whether the commitments deliver positive outcomes for consumers and businesses. They are also responsible for drafting the published annual report on the steps BT and Openreach have taken to implement the commitments.
    • Competition Act investigation – we have an open investigation into whether Royal Mail breached competition law in relation to the prices, terms and conditions on which they offered to provide access to certain letter delivery services. The Case Leader is responsible for leading a team of lawyers, economists and policy experts to reach a view on whether Royal Mail’s actions amounted to a breach. The case leader is responsible for managing the output of the team, including drafting conclusions and briefings as well as managing the stakeholder relationships.
    • Deemed Consent investigation – in March 2017, we settled an investigation which looked at the way Openreach used its contractual rules to move delivery dates for high-speed connections. We found that Openreach had used these rules in a way that did not comply with its regulatory obligations, and so imposed a penalty of £42m and a direction to create a compensation scheme. The Case Leader was responsible for designing a complex evidence review process and managing a large team in the assessment of that evidence. The Case Leader also managed drafting outputs and engaged closely with Openreach in reaching settlement. Since the case was closed, the Case Leader has also continued to engage with Openreach to monitor delivery of the compensation scheme, which has resulted in significant payments to industry.
    • Collaboration with Ofcom’s Content Policy team – Over the past year, Case Leaders have been working closely with Ofcom’s Content Policy Team, one of the teams responsible for leading Ofcom’s work as the BBC’s external regulator, to create a process for enforcing the requirements that we have imposed on the BBC.

    Essential Skills / Experience

    • Communication skills: We publish documents setting out the reasoning behind the decisions we reach in our investigations. The ability to communicate written arguments effectively is vital. Beyond capturing insights in writing there is a strong culture of group discussion and constructive challenges, meaning that verbal and listening skills are also vital.
    • Teamwork and leadership: Case teams are the core of how we deliver our work and therefore you should be comfortable working with and leading a team. You should be able to support colleagues to both deliver work and also develop their careers. At times you may also work within a larger team alongside other Case Leaders, so you should be able to work collaboratively with others to deliver a specific workstream within a larger project.
    • Delivery: You will be responsible for delivering excellent work within challenging timeframes. The ability to identify goals, plan a project, and lead teams to deliver an objective is key. At the same time, you must also be mindful of the bigger picture, recognising how your work fits in with and supports wider policy objectives.
    • Relationship building: You will spend time interacting with both internal colleagues and the companies we regulate. You will therefore need to be able to build and maintain working relationships with a broad range of people, engaging with stakeholders in a fair and professional way.
    • Attention to detail: Our decisions must be based on clear and accurate evidence-based analysis. You should be experienced in analysing different types of evidence, and translating findings from this evidence into comprehensive, well-reasoned written arguments. You should also have experience of working within defined processes, ensuring that projects are run in accordance with public guidance.
    • Intellectual strength: We want you to be able to think creatively about complex problems and develop effective solutions. You should enjoy learning about new subjects and be able to quickly obtain a working knowledge of new subject areas.
    • Industry and regulatory experience: Although it is useful if you are familiar with the communications industry or economic regulation or have been involved in public policy or enforcement work already, it is not essential. However, we will be looking for you to show that you understand the types of issues we deal with and what working in enforcement entails.
    • Ofcom’s values: It is important that you have an appreciation of and desire to promote Ofcom's values of excellence, agility, empowerment and collaboration



    Further Information

    If you are interested in the role, we invite you to submit your CV together with a 500-word covering letter explaining why you want to join the Competition Group as a Case Leader. Ofcom offers competitive salaries plus pensions and flexible benefits package.


    We recognise that not everyone has the same needs and we strive to offer flexible working arrangements to help manage work and personal commitments. We have family friendly policies that actively seek to support our colleagues and enable our teams to work in the most effective way.


    Ofcom is an equal opportunities employer and committed to equality of opportunity for all. As a disability confident employer, all disabled candidates who meet all the essential criteria of a job description will be guaranteed an interview. If you have a disability or special need and wish to request a reasonable adjustment at any stage of the recruitment process, please do so by contacting Recruitment@ofcom.org.uk or calling us on 020 7783 4050.


    Find out more about our approach to diversity and inclusion








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