Ofcom’s ICT has implemented a partnering strategy to deliver its services by outsourcing a number of activities, specifically around the technical support and operations. Ofcom retains the overall management and accountability for Ofcom ICT services and works collaboratively with its partners to deliver as a single ICT team to the Ofcom business.
The outsourcing strategy is driven by value for money, skills and know-how to deliver excellent user experience and maintain high levels of customer satisfaction.
This role sits within the ICT Programme and Transformation Management who are responsible for:
You will be responsible for accurately identifying the Ofcom business requirements and ensuring their successful translation throughout the project life-cycle to realise the desired business outcomes.
As a business facing member of the ICT team you have a responsibility to provide an excellent customer experience during all interactions and be mindful of our objective of achieving and maintaining very high customer satisfaction scores.
Please note, Ofcom has aligned key skills required for this role to the industry standard Skills Framework for Information Age (SFIA) where appropriate. It is assumed that candidates are competent in all skill levels lower than required SFIA Level for this role. (please refer to the SFIA 6 Skills Framework for more detail]
Business Analysis [SFIA Code: BUAN; Level: 5]
Requirements Definition and Management [SFIA Code: REQM; Level: 5]
Business process improvement [SFIA Code: BPRE; Level: 5]
Relationship Management [SFIA Code: RLMT; Level: 5]
Project Management [SFIA Code:PRMG; Level: 5]
Portfolio, Programme and Project Support [SFIA Code: PROF; Level: 4]
Technical Recommendation and Testing
Further information and details on how to apply can be found on our website at http://jobs.ofcom.org.uk/vacancies/
Ofcom offers competitive salaries plus pensions and flexible benefits package.
We recognise that not everyone has the same needs and we strive to offer flexible working arrangements to help manage work and personal commitments. We have family friendly policies that actively seek to support our colleagues and enable our teams to work in the most effective way. We welcome applications from candidates who would like to work part-time or flexibly.
Ofcom is an equal opportunities employer and committed to equality of opportunity for all. As a disability confident employer, all disabled candidates who meet all the essential criteria of a job description will be guaranteed an interview. If you have a disability or special need and wish to request a reasonable adjustment at any stage of the recruitment process please do so by contacting Recruitment@ofcom.org.uk or calling us on 020 7783 4050.
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