• Business Analyst

    Corporate Services
    Salary Details
    Job Type
    Full or Part Time – Permanent (including flexible working arrangements)
    Job Level
    Senior Associate
    Closing Date
  • About the Job

    Ofcom’s ICT has implemented a partnering strategy to deliver its services by outsourcing a number of activities, specifically around the technical support and operations. Ofcom retains the overall management and accountability for Ofcom ICT services and works collaboratively with its partners to deliver as a single ICT team to the Ofcom business.


    The outsourcing strategy is driven by value for money, skills and know-how to deliver excellent user experience and maintain high levels of customer satisfaction.


    This role sits within the ICT Programme and Transformation Management who are responsible for:


    • Delivery of Programmes and Projects
    • Administration of Programme delivery
    • Progress, pipeline and demand management of all ICT projects

    What you will be doing

    You will be responsible for accurately identifying the Ofcom business requirements and ensuring their successful translation throughout the project life-cycle to realise the desired business outcomes.


    As a business facing member of the ICT team you have a responsibility to provide an excellent customer experience during all interactions and be mindful of our objective of achieving and maintaining very high customer satisfaction scores.

    Essential Skills / Experience

    Please note, Ofcom has aligned key skills required for this role to the industry standard Skills Framework for Information Age (SFIA) where appropriate. It is assumed that candidates are competent in all skill levels lower than required SFIA Level for this role. (please refer to the SFIA 6 Skills Framework for more detail]



    Business Analysis [SFIA Code: BUAN; Level: 5]

    • Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change.
    • Applies and monitors the use of modelling and analysis tools, methods and standards, giving special consideration to business perspectives.
    • Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.
    • Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.

     Requirements Definition and Management [SFIA Code: REQM; Level: 5] 

    • Facilitates scoping and business priority setting for small, medium and complex changes, engaging senior stakeholders as required.
    • Selects the most appropriate means of representing business requirements in the context of a specific change initiative.
    • Drives the requirements elicitation process where necessary, identifying what stakeholder input is required.
    • Obtains formal agreement from a large and diverse range of potentially senior stakeholders and recipients to the scope and requirements, plus the establishment of a base-line on which delivery of a solution can commence.
    • Takes responsibility for the investigation and application of changes to project scope. Identifies the impact on business requirements of external impacts affecting a project.

    Business process improvement [SFIA Code: BPRE; Level: 5]

    • Analyses business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches.
    • Contributes to evaluating the factors which must be addressed in the change programme.
    • Helps establish requirements for the implementation of changes in the business process.

    Relationship Management [SFIA Code: RLMT; Level: 5]

    • Identifies the communications needs of each stakeholder group in conjunction with business owners and subject matter experts.
    • Translates communications / stakeholder engagement strategies into specific tasks.
    • Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. (For example, may oversee the organisation's promotional/selling activities to one or more clients, to ensure that such activities are aligned with corporate marketing objectives).
    • Negotiates with stakeholders at senior levels, ensuring that organisational policy and strategies are adhered to. Provides informed feedback to assess and promote understanding.

    Project Management [SFIA Code:PRMG; Level: 5]

    • Defines, documents and carries out small projects or sub-projects (typically less than six months, with       limited budget, limited interdependency with other projects, and no significant strategic impact), alone or with a small team, actively participating in all phases.
    • Identifies, assesses and manages risks to the success of the project. Agrees project approach with stakeholders, and prepares realistic plans (including quality, risk and communications plans) and tracks activities against the project schedule, managing stakeholder involvement as appropriate.
    • Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances. Ensures that own projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are recorded.

    Portfolio, Programme and Project Support [SFIA Code: PROF; Level: 4]

    • Takes responsibility for the provision of support services to projects. Uses and recommends project control solutions for planning, scheduling and tracking projects.
    • Sets up and provides detailed guidance on project management software, procedures, processes, tools and techniques.
    • Supports project control boards, project assurance teams and quality review meetings.
    • Provides basic guidance on individual project proposals.
    • May be involved in aspects of supporting a project by providing a cross project view on risk, change, quality, finance or configuration management.

    Technical Recommendation and Testing


    • Identifying and agreeing with business colleagues a comprehensive set of User Acceptance Test (UAT) scenarios
    • Produce test scripts and support the testing process and ensure high quality delivery of projects to the business
    • Develop test plans for user acceptance and system testing and support the ICT Test Manager to ensure that all functional and system testing is planned and executed.
    • Ensure issues are identified, tracked, reported on and resolved in a timely manner.
    • Work with client personnel to identify required changes.
    • Capture and communicate any required changes to development team.

    Desirable Skills / Experience

    • Knowledge of Microsoft technologies, including Word, Excel, PowerPoint, Outlook, Project and Visio Experience in using testing/defects management software
    • Experienced in using requirements tracking and testing defect management software, such as Quality Centre or Jama is desirable
    • SharePoint Online migration project
    • Salesforce migration project
    • General Infrastructure and software development


    • Graduate calibre with degree in Information Systems, Computer Science, or Business related degree, with demonstrable experience in a Business Analyst role
    • Business Analysis Body of Knowledge recognised Business Analysis qualification is required e.g. CCBA, CBAP, or equivalent is required
    • Understanding of PRINCE 2, PMI, APMP or equivalent would be advantageous.
    • Understanding of service management and ITIL v3 Foundation qualified would be advantageous

    Further Information

    Further information and details on how to apply can be found on our website at http://jobs.ofcom.org.uk/vacancies/


    Ofcom offers competitive salaries plus pensions and flexible benefits package.


    We recognise that not everyone has the same needs and we strive to offer flexible working arrangements to help manage work and personal commitments. We have family friendly policies that actively seek to support our colleagues and enable our teams to work in the most effective way. We welcome applications from candidates who would like to work part-time or flexibly.

    Ofcom is an equal opportunities employer and committed to equality of opportunity for all. As a disability confident employer, all disabled candidates who meet all the essential criteria of a job description will be guaranteed an interview. If you have a disability or special need and wish to request a reasonable adjustment at any stage of the recruitment process please do so by contacting Recruitment@ofcom.org.uk or calling us on 020 7783 4050.


    Find out more about our approach to diversity and inclusion



     Stonewall BITC - Gender BITC - Race FINAL Top50Employers 2017 Business Disability Forum Disability confident IET-YWE-Award-2016-SPONSOR-lge



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