We are seeking a Senior Associate to drive the delivery of Ofcom’s consumer enforcement programme and improve consumer outcomes in communications markets. Enforcement is a vital part of what we do at Ofcom. We know that effective enforcement involves bringing together expertise to get the best result.
The Consumer Enforcement team, which is part of the Consumer Group:
As a Consumer Enforcement Case / Programme Leader, you will be responsible for:
Compliance and enforcement: experience of undertaking work related to consumer or regulatory enforcement or in a related policy field; with experience of delivering complex cases.
Project management: you will be responsible for proactively leading cases / programmes, scoping, planning and delivering outcomes to agreed timelines, without compromising quality/accuracy. You will have strong time management and prioritisation skills.
Problem solving and analysis – experience of assessing large amounts of information/data, get quickly to the heart of issues, and present arguments in a clear, credible and succinct way.
Sound judgement, creativity and depth of thinking – experience of developing and applying analytical approaches to new problems, showing flexibility and initiative in light of new information and in finding solutions. An ability to balance the need for swift action against the need for robust evidence based decisions.
Written communications – you will lead on drafting internal and published documents so strong writing skills are essential. You will need a proven ability to write high quality documents, and present arguments clearly.
Face to face communications – you will need to be confident communicating arguments and to be prepared to listen. An ability to quickly build and maintain effective working relationships both internally and with a range of external stakeholders is very important.
Demonstrable understanding of other disciplines: (e.g. legal and economic) sufficient to ask pertinent questions, challenge input, define tasks and influence outcomes;
Appreciation of and desire to promote Ofcom's values of excellence, agility, empowerment and collaboration.
If you are interested in the role, we invite you to submit your cv and a short (500-word max) covering statement explaining why you want to join the Consumer Enforcement Team and your suitability for the Case / Programme Leader role. Please also include your current salary details and any other information you think we should have. We welcome applications from candidates who would like to work part-time or flexibly (including job share) and to be based in our London or Edinburgh offices, so please tell us what your preferred working arrangements are.
Ofcom is an equal opportunities employer and committed to equality of opportunity for all. As a disability confident employer, all disabled candidates who meet all the essential criteria of a job description will be guaranteed an interview. If you have a disability or special need and wish to request a reasonable adjustment at any stage of the recruitment process please do so by contacting Recruitment@ofcom.org.uk or calling us on 020 7783 4050.
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