Apprenticeship Opportunity - Business Administrator Apprenticeship

Strategy, International, Technology, Economists
Salary Details
This is a salaried role
Job Type
Job Level
Contract Duration
Closing Date

About the Job

Ofcom is the independent regulator and competition authority for the UK communications industries. We regulate the TV, radio, fixed-line telecoms, mobile telecoms and postal sectors, plus the radio spectrum over which wireless devices operate. On 3rd April we became the BBC’s first external regulator.


The Technology team works across all of these areas, acting as a central source of skills and advice relating to the technical aspects of industry. We monitor the rollout of fixed and mobile networks and work with the telecoms industry to improve the resilience of these networks. In addition, we also support other parts of Ofcom in helping them to understand how communications technologies work and what impact these changes have on our sectors.


We are looking for an apprentice who is interested in learning about how fixed and mobile communications work to support the work in the technology team. This opportunity has a team support focus, supporting the team to manage the reports we receive from network operators about interruptions and other security problems experienced by their services. There is also the opportunity to take on more responsibility and to develop their understanding of telecoms technology as the apprentice moves through their apprenticeship and becomes more confident in the role.


What you will be doing

One of the requirements which Ofcom places on telecoms companies in the UK is that they make sure their services are reliable and secure. Sometimes things go wrong, and when they do, the company sends us an “incident report” explaining what happened and what they have done to get the service working properly again.


You will primarily support our work in managing and analysing these incident reports from network operators. There will also be the opportunity to support ongoing work in other parts of the technology team.


Duties of the role include:


  • Tracking incident reports from network operators
  • Monitor news sources and work with our social media team to spot incidents which should be reported and/or that we may need to investigate
  • Recording reported incidents in a standardised format in our internal database and/or spreadsheet
  • Assisting the team in identifying more unusual incident reports that may need further analysis
  • Helping to collate a summary of reported incidents for our annual publication
  • Supporting the team in arranging meetings with external stakeholders to investigate incidents

Essential Skills / Experience

  • A team player who is dedicated and committed
  • Positive and proactive, willing to work with and encourage colleagues on a range of team projects to embed culture and priorities
  • A good communicator
  • Self-motivated with a flexible approach to tasks
  • Good eye for detail
  • Curiosity about how things work
  • Excellent organisation / prioritisation skills
  • Comfortable using technology and software platforms (such as Microsoft Office)
  • Behaviours aligned to our values (Agility, empowerment, collaboration and excellence)
  • Be ready for a professional and corporate environment


Grades A-C GCSEs i Maths and English or equivalent


Successful candidate will be provided with the opportunity to complete a fully certified Level 3 apprenticeship in Business and Administration



Further Information

Ofcom is an equal opportunities employer and committed to equality of opportunity for all. As a disability, confident employer, all disabled candidates who meet all the essential criteria of a job description will be guaranteed an interview. If you have a disability or special need and wish to request a reasonable adjustment at any stage of the recruitment process, please do so by contacting Recruitment@ofcom.org.uk or calling us on 020 7783 4050







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