Whether it’s ultra-fast broadband, the internet of things or the next generation of mobile, this is one of the most exciting times to be involved with communications in the UK.
As the UK’s communications regulator, Ofcom is at the heart of a sector which not only impacts on everyone’s lives but also plays a leading role in the UK economy. Ofcom exists to make communications markets work for everyone. Markets work well for consumers when providers compete to provide choice and innovative services, at prices that consumers are willing to pay. In order for consumers to gain the benefits of competition they need to be able to exercise informed choice. We recognise that not everyone has the same needs and we strive to offer flexible working arrangements to help manage work and personal commitments. We have family friendly policies that actively seek to support our colleagues and enable our teams to work in the most effective way.
The Market Research team are responsible for providing a deep understanding of consumers and citizens in the markets we regulate. Market Research is essential to Ofcom's role as an evidence-based regulator. Our research informs strategic, policy, and operational decisions. Our market research projects cover a wide range of topics and methodologies and we collaborate with independent research agencies to conduct primary research, using quantitative and qualitative methodologies.
As Director of Market Research, you will be accountable for developing and delivering our research programme, leading a team of around 20 colleagues who are committed to working together to conduct high quality research that makes a real difference to consumers and to our stakeholders.
This is a highly influential role with responsibility for £6m budget and a team of 20 researchers.
The key objectives of the role are to provide Ofcom with high quality, appropriate and timely insights through consumer-focused research, ongoing monitoring and interpretation of market developments and industry trends.
The job-holder will also be a member of the Consumer Group management team and Ofcom’s Leadership Team. S/he will be expected to play a full role in the broader corporate leadership of the Group and Ofcom as a whole.
It will be essential to role model and promote the Ofcom values:
Ofcom offers competitive salaries plus pensions and flexible benefits package.
We recognise that not everyone has the same needs and we strive to offer flexible working arrangements to help manage work and personal commitments. We have family friendly policies that actively seek to support our colleagues and enable our teams to work in the most effective way.
Ofcom is an equal opportunities employer and committed to equality of opportunity for all. As a disability confident employer, all disabled candidates who meet all the essential criteria of a job description will be guaranteed an interview. If you have a disability or special need and wish to request a reasonable adjustment at any stage of the recruitment process please do so by contacting Recruitment@ofcom.org.uk or calling us on 020 7783 4050.
Find out more about our approach to diversity and inclusion