Ofcom

Duty Engineering Officer

ID
2017-1565
UK-Baldock- Hertfordshire
Group
Spectrum Group
Salary Details
Competitive
Job Type
Full Time - Permanent
Job Level
Associate
Contract Duration
Permanent
Closing Date
29/09/2017

About the Job

Ofcom’s Spectrum Services Team is part of Spectrum Technology Engineering & Enforcement (STE&E) who’s aim is to keep the spectrum free from interference. The Spectrum Services group is seeking to appoint one Duty Engineering Officer to work as part of a 12-person team working in pairs within a 24-hour shift working pattern. You will act as the point of contact for the reporting and elimination of interference on a national and international basis. In addition, be first point of contact responsible for Case Management for Safety of Life, Critical Services, domestic and commercial reports of other potential Interference.

What you will be doing

As part of a two person shift, you will be required to act as the point of contact for the reporting of interference, on a national and international basis. You will also have (as part of the two-person team) responsibility for the whole station out of normal hours and weekends.

  • To provide 24-hour cover for interference to safety-of-life services. In response to customer reports seek clearance of confirmed harmful interference to authorised radio users in accordance with agreed priorities. As necessary liaise with foreign administrations to request co-operation in the investigation and subsequent elimination of interference.
  • Checking, measuring and assessing the parameters of radio transmissions. The identification of transmission systems through the use of radio receivers, software, frequency measurement and direction finding equipment, spectrum analysers and ancillary electronic data analysis equipment.
  • Evaluate the results of investigations including the use of technical reference documentation such as the ITU Radio Regulations, the National Frequency Register, International Frequency List and other official sources of information.
  • Maintain logs and records (paper and computer based) liaising with field engineering staff to co-ordinate a measured response to reported interference.
  • Monitoring of specified frequency bands as requested, utilising such equipment’s as the Remote Monitoring Direction Finding (RMDF) equipment’s, Timed Distance of Arrival equipment (TDOA) and trailer mounted Digital Direction Finding equipment (DDF).
  • As part your duties you will be required to act as a focal point of contact for domestic and commercial customers for reporting cases of interference, assessing, opening and closing of cases within Ofcom’s case management system, as well as processing web based submissions from the public.
  • Act in accordance with Ofcom’s published commercial and domestic policies
  • Maintain records on the Ofcom’s case management system, liaising with field engineering staff to co-ordinate measured response to reported interference and to meet Key Performance Indicators (KPI).
  • Provide a consistently high standard of service with customer care and inquiry issues.
  • Receive and deal with reports of Radio interference effectively and within published target limits, utilising available resources and prioritising responses.

Essential Skills / Experience

  • Appreciation of and desire to promote Ofcom's values of excellence, agility, empowerment and collaboration
  • Demonstrate high levels of initiative, resourcefulness, self-motivation and interpersonal skills - the Duty Engineering Officers work outside of normal working hours and at weekends, operating the monitoring station as a two-person team.
  • Ability to operate equipment’s used for radio monitoring; conversant with demodulation techniques; together with the recording and evaluation of the data received.
  • Excellent customer facing skills encompassing questioning and listening skills (effective verbal communication)
  • Must be able to exercise good judgement and analyse information. This will be achieved by using a sound knowledge of radio systems, transmitters & receivers and ITU Radio Regulations, the National Frequency Register, International Frequency List and other official sources of information. Ensure Ofcom policies and procedures together with customer service are provided for.
  • Proficient in MS Office and the internet.
  • Demonstrate a good working knowledge of how the radio spectrum is utilised within the UK.
  • Experience of working under pressure and able to prioritise workload - in order to balance customer requirements with Ofcom published performance targets.
  • Excellent communication skills both written and oral.

Desirable Skills / Experience

  • Conversant with automated demodulator/decoders.
  • Demonstrate a good understanding of interference mechanisms, both source and solutions which affect users of the radio spectrum.
  • Demonstrate a good working knowledge of how the radio spectrum is utilised within the UK.

Qualifications

  • HNC in Electronics/ Telecommunications or equivalent and/or have relevant experience in spectrum monitoring, direction finding, HF communications, telecommunications, radio and radar gained in either a civilian or military environment.

Further Information

Ofcom offers competitive salaries plus pensions and flexible benefits package.                                   

 

Ofcom is an equal opportunities employer and committed to equality of opportunity for all. As an accredited Two Ticks employer disabled candidates who meet all the essential criteria of a job description will be guaranteed an interview. If you have a disability or special need and wish to request a reasonable adjustment at any stage of the recruitment process please do so by contacting Recruitment@ofcom.org.uk or calling us on 020 7783 4050

 

 

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